Privacy Policy

Introduction

Bus Sathi ("we", "our", or "us"), operated by Esoftking Infotech, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our mobile application.

By using Bus Sathi, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in the following ways:

• Account information: When you register, we collect your name and email address.
• Usage data: We automatically collect information on how you interact with our service — pages visited, routes searched, bus listings viewed, time and date of visits.
• Device information: We may collect device identifiers, operating system version, app version, and crash reports to improve the app experience.
• Cookies and local storage: We use cookies and similar tracking technologies to maintain your session and remember preferences.
• Voluntarily provided data: If you submit contact forms, report issues, or claim bus listings, we collect the information you provide.

How We Use Your Information

We use the collected information for:

• Providing, operating and maintaining the Bus Sathi directory service
• Improving, personalising and expanding our service
• Understanding and analysing how users use our service
• Sending notifications about bus schedule updates (with your consent)
• Processing points rewards for verified bus operators
• Preventing fraud and ensuring security of the platform

Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted partners who assist us in operating our service (analytics, crash reporting, push notifications) under confidentiality agreements.
• Legal requirements: We may disclose information if required by law or in response to valid legal processes.
• Business transfers: In the event of a merger or acquisition, user data may be transferred with prior notice.

Third-Party Services

Our service uses the following third-party services that have their own privacy policies:

• Google Firebase: Analytics, crash reporting and push notifications
• Google AdMob: In-app advertising (mobile app)
• Meta Audience Network: In-app advertising (mobile app)

We recommend reviewing the privacy policies of these services as we have no control over their practices.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.